No ticket queues, no chatbot loop. One business day response, usually under four hours.
General: [email protected]
Orders: [email protected]
Returns: [email protected]
Trade: [email protected]
Press: [email protected]
Monday to Friday, 9am–6pm ET. Weekend messages get answered Monday morning, unless it is a safety issue — those are monitored daily.
Returns & fulfilment:
Novlo, 4100 Global Parkway, Suite B, Columbus, OH 43228, USA
Headquarters:
Shenzhen Turewise Culture Development Co. Ltd., 2nd Floor, Building E, No. 14, Fu Keng 2nd, An Liang Community, Yuan Shan Street, Longgang District, Shenzhen, Guangdong, China